Spotlight Office Utility Tool

You can use the Spotlight Office Utility tool to quickly troubleshoot installation issues with the Spotlight Office applications. You can identify and troubleshoot the following issues:

• Installation issues - The Spotlight Office Utility tool provides the capability to enable the log file to capture the MSI & ClickOnce installation procedure. This log file can be used to quickly identify the problem with the installation. Previously, MSI & ClickOnce installations did not provide details about the installation.
• User account type identification - The user account in the Utility tool helps you to quickly identify whether the account is an Admin or a non-Admin authorized account. This information provides insight into the appropriate installer type for each customer. If the user account is non-Admin, then the customer can use the ClickOnce installer.
• Compatibility issues - The Spotlight for Office applications requires an appropriate software environment on the customer machine like the Operating System, Microsoft Office version, and the .Net framework. The Utility tool quickly gathers this information, and based on the collected data; the tool suggests the right action to the customer to solve compatibility issues.
• Installed version information - The Utility tool gathers version information on the installed SpotlightXL and Spotlight for Office applications along with the respective type.
• Logs for Spotlight Office Add-ins - By default, the Spotlight for Office Add-ins logs all errors and exceptions within the application. The following are the different levels that you can select for getting the logs printed:
  • Error
  • Warning
  • Info
  • Debug
    • When you select any level, the Spotlight Add-in prints logs for that level along with the levels above it. For example:
      • If you select Debug, then the Spotlight Add-in prints logs for the Error, Warning, Info, and Debug levels.
      • If you select Info, then the Spotlight Add-in prints logs for the Error, Warning, and Info levels.
      • If you select Warning, then the Spotlight Add-in prints logs for the Error and Warning levels.
      • If you select Error, then the Spotlight Add-in prints logs only for the Error level.
• Conflicting Add-Ins - The Utility tool gathers Add-In information, which helps in reproducing the problems as reported by the customer.