How to Reset an SSO User's Password

This information is applicable to Single Sign On (SSO) users for Offline Planning and Web Services configuration.

SSO users have a Reset option available on the My Settings > User Information tab, accessed by navigating to Maintenance > My Settings > User Information. Click Change Password and follow the instructions to reset your password.

Note:

If the Change Password option is not enabled for SSO users, contact the Planful Support Team to enable it in your application.

The first time an SSO user sets their password, Planful will not check for a current password. Subsequently, SSO users will be asked for a current password. You can change your password only if you enter the correct current password. You will be notified if the password entered does not match your current password.

Use password reset when you do not remember your current password. Click the link (Click Here to reset your password). An email will be sent and you will be guided through a process to reset your password.