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Understanding Application Ribbon Icons
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| Click Help to open the One-Touch Planful Portal. This portal serves as a centralized entry point for all business-related requests and technical support, connecting you with the right teams and providing self-service options efficiently. |
Global Search | With Global Search you can search for any application page, dashboard, template or report and go directly to that page. This allows you to find specific pages in the application without having to click through the navigation path. |
| Click to view updates posted by authorized users. All major announcements posted on the Planful application will also be sent to active users via email notifications. |
Bookmark | Create bookmarks for specific templates, reports, dashboards, and application pages that you frequently access within the application. Bookmarks allow you to access specific application pages with one click. To create a new bookmark:
Note: If a Dynamic Report is deleted, the bookmark is not removed. The bookmark must be explicitly deleted from the Dynamic Report. When you are on a page that is bookmarked, you can edit or remove the bookmark. Bookmarks are user-specific and are not public. Click Bookmark Manager to edit the location of your bookmarks within the folder structure, as well as manage the folders themselves. Bookmark Manager - Description of FieldsRecent - click to view the most recent bookmarks created or edited.
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Point of View | Point of View (POV) is a setting for each dimension that controls data displayed in a report. See: Point of View |
| The cube status has either partitions to process (red colored icon) or all partitions processed (green colored icon) |
Notifications | Click to view notifications, which are system-generated messages about processes, scenarios, and reports you are running in the application. Planful automatically deletes the history of notifications that are older than 30 days. Notification Settings:Email NotificationsSelect the appropriate checkboxes to receive the appropriate notifications via email whenever the status updates/changes. Budget statusDuring the Workflow process, the status of budgets constantly changes. Select whether you want to receive an email regarding the status change of budgets by selecting the appropriate checkboxes.
Dynamic Commentary
Note You will not receive an email notification for Mark as Completed action when the task is completed from the Task Manager page. The email is sent to you if the status of the task is updated from the Comments window
MyPlan StatusSubmit- Receive an email once a MyPlan has been submitted. PredictPredict Processes- Select this check box to enable application notifications for all actions related to Predict functions (for example, enabling Signals and Projections, training models, resolving signals, and excluding GL combinations). Task ManagerAll Actions - This check box helps enable email notifications for all actions related to a task in the Task Manager (for example, creation, updation, completion, and deletion of a task). This feature is enabled by default. In case you wish to disable this feature, you can deselect the All Actions checkbox. In-App NotificationsSelect the appropriate checkboxes to receive the notifications via In-App notifications whenever the status updates/changes.
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User Profile Menu | Access the following assets by clicking the User Profile Menu icon:
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Customize the top toolbar of the application to display a personalized application name to identify the application on which you are working. You can contact the Planful support team to set the required display name. Note: The toolbar will display only the first 10 characters of the name. The full name of the application will be displayed only if you hover the cursor over the name. |
One-Touch Planful Portal
The One-Touch Planful Portal is your centralized entry point for both business-related requests and technical support. This portal helps you connect with the appropriate teams and access self-service options efficiently.
Navigation to One-Touch Planful Portal: Top menu bar > Help
The portal is organized into two primary sections:
Commercial Relationship – For engaging with your Account Relationship Manager.
Product Support – For accessing technical assistance, documentation, and community resources.
Commercial Relationship
Use this section to connect with your Account Relationship Manager and discuss strategic, contractual, or expansion-related topics. Select an option below to initiate a conversation.
Reach out to discuss:
Additional User Licenses
Integration Connectors
Other Planful Modules
Planful Admin Managed Service
Planful’s Product Roadmap
System Health Check
Contract Renewal
Request SOC Report
Product Support
Your go-to hub for troubleshooting, technical help, and optimizing your experience with Planful.
Technical Support
Need assistance with bugs or technical issues? Choose from the following options:
Raise a Ticket
Call Us
Chat With Us
Self-Service Options
Explore the following resources to help yourself:
Online Help – Access Planful's comprehensive product documentation, including how-to guides, feature overviews, and release details.
Knowledge Base Articles – Find answers to frequently asked questions and solutions to common issues across various modules.
Training – Access courses and training materials across all the modules.
Community – Join discussions, share insights, and collaborate with other Planful users to solve challenges and explore best practices.
Access a Solution Architect (SA) – Get personalized guidance on complex configurations, data integrations, or advanced feature enablement from a Planful Solution Architect.
Contact your PAM – Planful Admin Manager (PAM) helps you with strategic guidance and ongoing account support. Your PAM ensures the system runs smoothly, stays up to date, and continuously evolves to meet your business needs.
FAQ
What is the customer support phone number?
To know the customer support phone number,
Navigate to Help on the top toolbar.
In the Product Support section, under Technical Support, click Call Us.
The official support number will be displayed.