Frequently Asked Questions
  • 34 Minutes to read
  • Dark
    Light
  • PDF

Frequently Asked Questions

  • Dark
    Light
  • PDF

Article summary

How do I prevent users from editing a report?

  1. Navigate to the Reports page from the application home screen.

  2. Locate and select the report you want to secure in the File Cabinet.

  3. Click Share in the top menu and select Share Access.

  4. In the Share Reports window:

    1. Select the report or folder to apply access restrictions.

    2. Search for and select the user(s) or user group(s) to configure access.

  5. In the access privileges section, assign Can Read to users who should be prevented from editing the report.

  6. (Optional) To apply these permissions to all child artifacts:

    1. Select Always or Once from the Apply Permissions to Children dropdown.

  7. Click Share to save the access settings.

Is there a way to view who all has used a report?

  1. Navigate to Maintenance > Audit Logs.

  2. Search for the specific report.

  3. See details like who accessed, modified, or exported the report.

  4. Click Download to save an audit record.

How do I break down the GLs?

Breaking down General Ledger (GL) accounts can be done through a few different methods depending on what you're trying to achieve, whether you're building reports or working in templates.

For example, how to break down the GLs that make up bad debt.

Here's a general overview of how to break down GLs:

Using Reports

Standard Reports or Structured Reports allow you to break down GL accounts.

  1. Go to Reports.

  2. Create a new report or open an existing one.

  3. In the Row or Column section, add the GL Account dimension.

  4. You can filter or expand the GL accounts by:

    1. Account Groups (e.g., Revenue, Expense)

    2. Individual GLs

  5. Use the Drill to functionality (e.g., Drill to Transactions) to see transactional-level detail if enabled.

Templates

In Planning templates, you may want to break down GLs by additional dimensions (like Department, Location, etc.).

  1. Open a template with GL accounts.

  2. Enter data for detailed GL accounts. For example, Airfare, Hotel, or Meals for Travel expenses.

  3. Enter dimension values (like Department or Location) where applicable.

  4. Add comments if needed to explain large entries.

    Using detailed GLs and dimensions ensures better tracking and more accurate planning.

Why is my period not rolling forward in Planful?

Planful does not automatically roll forward time periods in templates, scenarios, or reports unless they are configured to do so. If your period is not advancing as expected, consider the following common reasons:

  • Static Time Configuration: If your scenario or report is using hardcoded time periods (for example, “Jan 2025” to “Dec 2025”), it will not automatically shift to the next fiscal period. To support rolling behavior, use substitution variables like CurrentMonth in reports or templates to make the time period dynamic.

  • Scenario Setup: The time frame of the scenario may be fixed and not configured for periodic updates. You can create new scenarios using automation or workflows to seed data into the next time frame. You can check the scenario time frame in Maintenance > Administration > Scenario Setup. Furthermore, you can automate scenario creation and data seeding using a Process Flow if your planning cycle includes rolling forecasts.

  • Template Limitations: Input or reporting templates referencing specific time periods must be manually updated or designed to dynamically reference the “current” or “latest” period using variables or formulas.

  • Data Availability: Periods without data may appear empty or stagnant in reports. Ensure actuals or forecast data is available for upcoming periods.

Why is my balance sheet not rolling forward to the next period?

If your balance sheet is not rolling forward, it could be due to how opening and closing balances are handled in your templates or data load process. Balance sheet continuity depends on rolling key balances (e.g., cash, account receivable or payable, retained earnings) from the prior period into the next. Consider the following common reasons:

  • Missing Reference Lines: Templates may lack Reference Account lines that pull prior period balances into the current period. In Template Setup, verify that Reference Account or History Mapping is set up to carry prior balances forward.

  • Incorrect Formula Configuration: Calc-type rows (calculated lines) must include logic to reference the prior period’s closing balance.

  • Data Load Inconsistency: If closing balances are not being loaded correctly from actuals or forecasts, the balance sheet will not update. Check that all relevant data is being loaded through Data Load Rules (DLRs) and it matches expected fiscal periods.

  • Seeding Gaps: When creating new scenarios, ensure that balance sheet data is properly seeded from the source scenario, which is usually the previous period.

How do I set up alerts to my email when a new report becomes available?

You can receive email alerts for new reports in Planful by either manually sharing them using the Send Email option or automating delivery through Report Collections. The Send Email option is best for one-time or ad-hoc sharing, while Report Collections allow you to schedule recurring report distributions (daily, weekly, or monthly) to specific users or groups in Excel or PDF format.

Can I get analytics to see how often a report is run?

Yes, you can see analytics on how often a report is run by using the Usage Report feature.

To view report usage:

  1. Go to Reports > File Cabinet.

  2. Select the report you want analytics for.

  3. Click More Options > Usage Report.

  4. The Usage Report will show: Label, Type, and Path.

How to disable the Quarter member in the Time dimension?

Planful does not currently provide the capability to disable the Time dimension from having quarters. The Time dimension is system-defined and inherently structured to support multiple levels, which are month, quarter, and year, to accommodate a wide range of reporting and planning needs.

You can limit or hide quarter-level views by only selecting Years or Months members of Time dimension in Reports and Template Setup.

What do I need to enter in the solve order on the row set for it to use that formula instead?

The "Solve Order" setting is within the Report Sets used in Dynamic Reports. To make a formula take precedence over others in a row set using the Solve Order, you need to assign a higher solve order value to the row with the formula you want to be used.

How to Create a Report with Business Unit and Director_VP as Columns?

  1. Confirm Where They're Defined
    "Business Unit" and "Director_VP" are typically attributes of a primary dimension like Department or Employee — not standalone dimensions.
    Check under:
    Maintenance > Hierarchy Management > Dimension Attributes

  2. Enable for Reporting
    To use them in reports, make sure they're enabled in the reporting cube:
    Maintenance > Report Administration > Reporting Cube

  3. Create the Report

    • Go to Reports > New > Dynamic Report

    • Add your main dimension (e.g., Department) to Rows

    • Add Business Unit and Director_VP to the Row section as additional columns
      This is the most efficient and readable method.

  4. Optional – Use Column Set
    If you want Business Unit and Director_VP across the Column Axis:

    • Use Column Set

    • Add Business Unit and Director_VP as column groups

Be cautious: this may create many columns if there are lots of combinations.

How do I save the substitution variable on a report? It keeps defaulting to an old value.

A: To save the updated substitution variable on a report:

  1. Open the report in Edit mode.

  2. Update the substitution variable to the desired value (e.g., time period, scenario, etc.).

  3. Click “Save” to save the report with the new value.

  4. If available, also update the substitution variable under Report Properties to make it the default for future runs.

If you don’t save the report after changing the variable, it will revert to the previously saved value the next time it's opened.

In some cases, user-level preferences or dashboard overrides might cause a reset. If this persists, try clearing saved user preferences or check if a dashboard is overriding the value.

Why do my statistical accounts show up in my Structured Reporting budget but not in my report?

A: The statistical accounts may not appear in reports due to the following reasons:

  • The account is not tagged as Statistical in the Account Group within Hierarchy Management.

  • The Normal Data Input Type (MTD or YTD) is not set for the account.

  • The Reporting Area has not been processed after adding or updating the statistical accounts.

To resolve this:

  1. Go to Maintenance > Hierarchy > Hierarchy Management.

  2. Open the account that is missing in reports.

  3. Check that the Account Group is set to Statistical.

  4. Verify that the Normal Data Input Type is defined (either MTD or YTD).

  5. Save your changes.

  6. Next, go to Maintenance > Reports > Process Reporting Area.

  7. Select the relevant scenario(s).

  8. Run the process to refresh the reporting cube so that the statistical accounts are included.

  9. Reopen your report and add the Account dimension again.

  10. The statistical accounts should now appear in your report.

How to hide or unhide a column in a Dynamic Report?

A: Columns in a Dynamic Report can be hidden or unhidden either through suppression settings or manually using the Hide/Show Columns section in the drill-through settings.

To hide a column:

  1. Open the Dynamic Report.

  2. On the toolbar, click Grid Actions or Format.

  3. Enable Suppress Empty Columns to automatically hide empty columns.

  4. To hide a specific column, double-click on a cell to drill through.

  5. Click the Settings (gear) icon.

  6. Under the Hide/Show Columns section, uncheck the column dimension you want to hide.

  7. Click Run or Refresh to reload the report.

  8. Save the report if you want the column to remain hidden.

To unhide a column:

  1. Open the Dynamic Report.

  2. On the toolbar, click Grid Actions or Format.

  3. If Suppress Empty Columns is enabled, uncheck it so blank columns reappear.

  4. If a column was manually hidden, double-click on a cell to drill through.

  5. Click the Settings (gear) icon.

  6. Under the Hide/Show Columns section, check the column dimension you want to show.

  7. Click Run or Refresh to reload the report.

  8. Save the report if you want the column to remain visible.

How can I add Executive Leader dimension to my column in a Report?

A: Report Sets and dimensions are flexible — they can be placed on rows, columns, or pages depending on how you want to analyze the data.

To add the Executive Leader dimension to your columns:

  1. Open the report in Design mode.

  2. Locate the Column Set (currently containing Time Trend and Headcount).

  3. In the Members pane, select the Executive Leader dimension.

  4. Drag and drop Executive Leader into the Column axis along with Time Trend and Headcount.

  5. Arrange the precedence/order as required (for example, Executive Leader first, followed by Time Trend and Headcount).

  6. Save and run the report.

The Executive Leader dimension will now appear as part of the column headers, breaking out your Headcount over Time by each Executive Leader.

Where are Report Collection individual reports stored in Planful?

A: Report Collection individual reports are stored in the File Cabinet within the Reports module. The File Cabinet is the central repository for all reporting artifacts, including:

  • Dynamic Reports

  • Report Sets

  • Report Collections

  • Financial Packages

  • Uploaded Documents

When you create or run a Report Collection, each report is saved in the folder location you selected in the File Cabinet. You can access them by navigating to Reports > File Cabinet and opening the corresponding folder.

I am trying to apply conditional format on row set but unable to do why?

A: You are unable to apply conditional formatting on a row set because conditional formatting is not supported on row sets in Dynamic Reports. This limitation applies specifically to the row set portion of the report design, meaning that while you can use conditional formatting on individual report elements, it won't work within row sets.



Was this article helpful?